Overview / Dashboard
Hello, Tarek Mostafa 👋
Here are the latest insights from your customer interactions.
Current Tickets
3,484
+7.1% vs last week
Daily Avg. Resolution
486
+2% vs last week
SLA Compliance Rate
92%
-1.3% vs last week
Ticket Volume Trend
4,790
+8% vs last week
Latest Updates
8 new activities today
Ticket Updated
11:20 AMTicket #2319 SLA updated
New Client Added
11:15 AMPT. Alpha Indonesia registered
Agent Reassigned
11:00 AMTicket #2322 moved to Michael Wong
SLA Breach Risk
10:45 AMTicket #2320 "Login issue"
Knowledge Base
10:30 AMNew article published: "Login Troubleshooting"
SLA Monitoring
Ticket ID |
Subject |
Priority |
Assigned To |
Status |
Created Date |
SLA Due |
|
|---|---|---|---|---|---|---|---|
| #2319 | Payment failed on invoice |
|
|
In Review | 2025-08-18 | 2h left | |
| #2320 | Login issue |
|
|
Delivered | 2025-08-19 | 1h left | |
| #2321 | Feature request export |
|
|
In Progress | 2025-08-19 | 1d left | |
| #2322 | Contract renewal issue |
|
|
In Progress | 2025-08-20 | 9h left |